DANAK provides guidance by telephone or mail on possibilities for complaints and information about how complaints are processed. DANAK strives to respond to complaints quickly - eventually after being in dialog with the complainant.

DANAK divides received complaints into following three types:

DANAK does not process anonymous complaints and complaints where the one which the complaint is directed towards cannot get information about who the complainant is or the content of the complaint. At such inquiries, DANAK can make a note about the information and use it as background material when arranging a surveillance visit.

When receiving a written enquiry, which does not pertain to the business of DANAK, it will, as far as possible be forwarded to the right authority or the complainant will be referred to contact the right authority. This could, for example, be the case if a complaint is about an area of authority for which DANAK accredits and if the complaint is about the legislation within the area in question. The complainant will be informed about the forwarding.